Question 1

Can I cancel at any time?

Accepted Answer

Yes, you can cancel your subscription at any time without commitment. You'll continue to have access until the end of your current billing period.

Question 2

What does the free plan include?

Accepted Answer

The free plan includes 1 analysis per month with 10 AI-generated questions and 1 model (ChatGPT). It's perfect for discovering your AI visibility at no cost.

Question 3

How does the analysis work?

Accepted Answer

Mentio generates relevant questions for your industry and sends them to the selected AI models. It then analyzes the responses to detect if your brand appears, in what position, and how you compare to your competitors.

Question 4

Do I need a credit card to start?

Accepted Answer

No. The free plan doesn't require a credit card. You'll only need one if you decide to upgrade to a paid plan.

Question 5

Can I change plans at any time?

Accepted Answer

Yes, you can upgrade or downgrade anytime. Upgrades are immediate. Downgrades take effect at the end of the current billing period.

Question 6

Do prices include VAT?

Accepted Answer

Displayed prices don't include taxes. VAT or other applicable taxes will be calculated based on your location at the time of payment.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through Stripe, the most secure payment platform on the market.

Question 8

Is my data safe?

Accepted Answer

Absolutely. We use end-to-end encryption and comply with GDPR. Your data is never shared with third parties and you can request its deletion at any time.

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